SMS Policy

Purpose:  This policy explains how HDE Home Care, LLC collects, uses, and safeguards personal information when employees opt into the company’s SMS messaging program for scheduling and operational communications, and sets the standards required to comply with the Telephone Consumer Protection Act (TCPA), Campaign Registry requirements, and CTIA Best Practices.

1. Information We Collect

  • Phone Number: the mobile number provided to receive SMS messages.
  • Message Interaction Data: delivery and engagement metrics (e.g., delivery status, response keywords).
  • Consent Records: timestamp and method of opt-in (signed paper consent form).

2. How We Use Your Information

  • Send SMS messages (scheduling notifications, updates, and reminders) per opt-in preferences.
  • Demonstrate regulatory compliance (TCPA, Campaign Registry).
  • Improve messaging and measure engagement.

3. Scope of Consent

Consent provided through the opt-in process applies solely to HDE Home Care, LLC. Consent is not shared with third parties or affiliates unless expressly agreed to.

4. Message Frequency & Data Rates

SMS message frequency will vary but will not exceed 3–5 messages per day, unless there is an urgent notification event. Message and data rates may apply; check your carrier’s terms.

5. Opt-Out & HELP

  • Text “STOP” to any message to unsubscribe immediately.
  • Text “HELP” for assistance, or contact us at hello@campfire.solutions or 503-766-2066.

6. Data Sharing & Disclosure

  • We will never sell your data.
  • We may share data with service providers (e.g., carriers) under strict confidentiality regarding SMS delivery.
  • National Do Not Call Registry (DNC) protections apply to SMS; we honor existing DNC registrations unless you expressly opt in.

7. Security of Your Information

Reasonable measures are in place to protect your data, though no system is infallible.

8. Record-Keeping & Proof of Consent

HDE Home Care, LLC retains all opt-in and opt-out records, including timestamps and consent method, to comply with TCPA and Campaign Registry guidelines.

9. Changes to This Policy

This policy may be updated as laws evolve. Material changes will be communicated via SMS or posted on the company website. Continued use after updates constitutes acceptance.

10. Contact

  • Email: hello@campfire.solutions
  • Phone: 503-766-2066
  • Address: 12655 SW Center St Ste 450, Beaverton, OR 97005, United States